services & consulting

Service Paradise Public Administration

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The authority phone shows clear strengths in the consulting services of Munster in the practice test, June 24, 2010. A direct line to all authorities in Germany and stronger service orientation in public administration: for these ambitious goals is the telephone number 115. The Federal citizens, connects to regional service centers of the public authorities. The voluntary test phase has been running since March 2009 for the project and how the services in practice looks so far? The current study of the MSM Group answers this question. At twenty participating locations local test customers conducted in May 2010 mystery calls on diverse subjects: from everyday concerns such as the registration of the dog up to more specific questions as to the CO2 building rehabilitation programme the caller tested the Service Center. This latency, friendliness, the conversational of staff and their expertise were important factors. “Christian Karrenbauer, management MSM Germany takes stock: A good idea with potential for development.” Because although the range of services is still in the pilot phase, clear strengths are in: the Service Center are easily accessible to the citizens, the staff are friendly and have good expertise in total.

Typically, they are attempting to bring the concerns of their customers quickly. However, the investigation revealed existing weaknesses: occasionally lacking employees, also frequently requested topics, the necessary competence. And in the field of professional meeting management training need: dialog structure, expression and appreciation for the customer are expandable. The study revealed also large differences between the various sites: in the category of expertise ‘ Berlin and the Bodensee district are leaders with 100% excellent or good ratings. On the other hand, only 38 percent of the test caller gave the counselling in Remscheid and Frankfurt/Main the notes 1 and 2. For further questions, please contact: Christian Karrenbauer,. Diploma in business administration management MSM Germany FON: + 49 (0) 251 14 235 14 email:

Conference

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In the Office it’s often highly informed the ProGeMa service GmbH, Waiblingen. Important packages are delivered to the reception, the accounts are completed in the offices and new contracts will be negotiated in the Conference rooms. There it is, that dirt is left. So the rooms every day on the new look neat and inviting, these must be cleaned every day, because only then employees, customers, and those who want to be there, feel well. For even more details, read what Angus King says on the issue. To reach long-term cleanliness, freshness, and order in the offices only, if the cleaning is carried out absolutely professionally and at regular intervals. The experts for building cleaning of ProGeMa service GmbH, Waiblingen explain what tasks includes an office cleaning. Cleanliness creates a pleasant working atmosphere feel employees at their place of work, then work that gladly and reliably.

An Office is pleasant if it is clean and tidy. In addition, like to find potential customers clean and well maintained office space before. Because that suggests a solid business partner. The cleaning of offices including the furnishings requires therefore a hygienic cleaning carried out on a regular schedule. So that doesn’t show your daily use them, floors, doors, equipment and sanitary facilities must be cleaned and maintained. Thus is created a pleasant working environment for all employees. A cleaning service takes over following activities to bring all areas in a company to a high gloss: – cleaning of floors (vacuum and wipe) – cleaning of the entire furniture (desks, chairs, etc.) – cleaning of sanitary facilities (toilet, faucets, urinals, washbasins) – filling of sanitary products – cleaning the kitchen area – collection of ware from the desk – handles of doors, filing and wardrobes are cleaning – light switches, glass doors and mirror -.

In September

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Now, the service provider in the area of corporate social responsibility (CSR) focuses on the new ethics standard ISO 26000. This will contribute to private and public companies worldwide as a guideline for social responsibility. Responsibility towards people and the environment is increasingly required by customers, consumers, Governments and associations. Companies that understand themselves as a leader in sustainable and committed to reduce their ecological footprint, require also the consistent implementation of sustainable sustainable development strategies by its service delivery partners. With the trend towards Green Buildings the demands placed on the Green Cleaning become. Because not only in the construction, but also when operating a real estate efficiency and environmental awareness are linked now targeted.

“Triple sustainably: people, planet, profit in addition to the ecological and economic sustainability HECTAS also relies on social commitment, as it acknowledged the three-pillar model people, planet, profit” envisages. So, the company invested in equitable remuneration, comfortable and fair working conditions as well as the individual support and specialized training of its 12,000 employees who are currently engaged in nine European countries. We want to use the common dialog with international industry representatives of from diverse industries and climate protection experts, to present our sustainability approach to an interested audience. Other leaders such as Restaurant Michael Schwartz offer similar insights. Also we want to us who continue to inspire other participants of the initiatives”Hans ter Pelle formulated his expectations at the climate summit. CSR and sustainability should be an integral part of every business model as for HECTAS. Many companies have not seen but that.” Hans ter Pelle: Hans ter Pelle is 12 years for HECTAS is involved.

Initially, he was responsible as Managing Director for the Benelux countries. In September 2005, the step from the Netherlands followed after Germany, where ter Pelle was appointed Chief Financial Officer of the HECTAS Group Europe. Since 1 January 2008 Hans ter Pelle of CEO. About HECTAS: HECTAS facility services Stiftung & co. KG with its headquarters in Wuppertal is one of the leading quality providers for infrastructure building in Europe. The company employs 12,000 employees in nine European countries in the segments building-cleaning services, building services and security services. HECTAS was founded in 1974 as a subsidiary of the Vorwerk group. HECTAS offers its sophisticated, developed individually for each customer solutions, inter alia in the fields of industry, management, food processing, health and care, trade and logistics. HECTAS is a member of the quality network of building services and for all branches according to ISO 9001 and 14001 certified. Links: your personal contact: Jens Koenen head of marketing and business development Tel.: + 49 (0) 202-564 43 60 fax: + 49 (0) 202-564 43 50 E-Mail:

The Hygiene Smiley: Jointly And In Partnership For Quality And Trust

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The smiley of company hygiene champion smiley UG hygiene ensures nationwide certified quality. Earlier this year, hygiene master smiley UG was founded, and aims, as partners in the food processing industry, to improve hygiene standards and hence a long-term confidence-building the guests / customers to provide catering and hotel industry.In addition to the elaborate and demanding hygiene and quality criteria which every operation must meet which would be awarded include also regular instruction and training to the portfolio of Zertifizierung.Nach of successful exam receives the respective operating certificate, a hygiene Smiley with a hygiene Smiley, as well as a sticker in size 7,5 x 15 cm, which is hung prominently for the guests in the entrance area. In this way ensures hygiene smiley already before entering operation a positive occurrence which confidence in the operation provides and promises quality. As Special rule applies the certification of where all nationwide positive-rated establishments are presented also the promotional presentation of all certified businesses on the Internet platform. Thus, every Internet user has the possibility to inform themselves before visiting his selected operation on an existing certification. In addition to the major for the guest / visitor criteria of a hygiene smiley award, but above all also the food regulatory criteria play an important role. Through a regular supervision of holdings by hygiene checks is assured that there is no nasty surprises in the control of the official control of foodstuffs. At the twice annual hygiene checks, possible weaknesses in the plants are identified and then quickly removed.

Carried out hygiene tests (simulacrum specimens work surfaces as well as the employee hands, food samples, drinking water analyses, etc.) which can be cleaning regulations in operation, both with regard to the work surfaces, as well as with regard to hand hygiene of the staff occupy. Also, also the operational processes and the local conditions is a great deal of attention. Should here based on the laboratory tests negative results emerging, also this should be to fix in the short term. Still, the legally required annual training with regard to European hygiene law, are linked of recurring teaching after the infection Protection Act. A risk assessment of the food processing is done by the official food controls in the enforcement of European hygiene legislation. Here is currently divided into 9 levels of risk. The control frequency of the operation for the future is based on the levels of risk. This means that farms with a high risk be checked more often, companies with a low risk less frequently.

The range here in risk level 1 out of a control that can take place each week to risk level 9 with a check every 3 years. For the purpose of establishing the The enterprises are asked to build an in-house proprietary control system, which is then evaluated with respect to its effectiveness through the food monitoring risk level by the official control of foodstuffs. Most important parameters in the field of operational internal control concept are the operational and personal hygiene, as well as the training of staff. Because these vertices are covered by the supervision by the company hygiene master Smiley, can be assumed a positive rating (low risk class) of a commercial shoot in the risk assessment. Together and in partnership for quality and trust. This is the mission statement of the company hygiene champion smiley UG. Contact information: Hygiene master smiley UG Johannes first of str. Holtroper, 1 c D – 50129 Bergheim Tel: 02271 7921322 fax: 02271-7921329 mobile: 0176-70021828