hardware & software

Less Is More In The Call Center

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almato sees trend of to vereinfachender software through study confirms Tubingen, March 28, 2011 easy operation and optimum process support are the main characteristics that must have a modern contact center software. A study of the BSI business systems integration AG, in part almost 300 visitors were interviewed in the Call Center World comes to this conclusion. For the almato GmbH in Tubingen, the survey shows that customer service is especially economical and efficient service staff need to invest very little time and attention in the control and learning software. For 59 percent of the respondents, the ease of use is a decisive factor when deciding for a contact center software. Optimal process support following on rank 2 with 55 percent.

The centralization of all information in a software system is for 35 percent of great importance and 30 percent of those polled want a minimal training effort. Significantly, is the integration of social Media channels currently only 15 percent of those polled a criterion that must meet a contact center software. The study shows that more efficient customer service has currently other challenges”, Peter s. Hall explains, Managing Director of almato GmbH. for us provides real time interaction management a possible answer to the demands and wishes of the call center managers dar. The goal is the relief of the agents who complain of inefficient software usage, by bringing together the necessary applications. The motto less is more”dominates here very clearly.” The almato GmbH sees itself through the study is encouraged, that customer service representative in the contact center must be relieved through interaction-related IT applications. Great potentials, easier and more convenient to make the customer service both the caller and the agents are management systems in use by real time interaction for the company from Tubingen.

The customer service staff are most important showcase for a company. They work better and more motivated, if they are effectively supported by technology. The question is thus not whether, but rather when and what technology is useful, “said Peter s. Hall. Even if coaching, training and sophisticated processes work the customer Adviser often improves, so I don’t see the need, showing his decision-making and policy options the staff in every situation, and systems that bring together all relevant programs in a central application.” For the real time interaction management is however not about stripes over the agents a corset that makes her immobile and squeezing in a standardized process. An IT-based system, which will bring together all the different applications and sources of information for the employee on a surface, allows him to each individually to respond to customer inquiries, as well as to edit any individual without permanent back between different applications and having to switch. So can Staff focus more on its customers. Thus, the customer service is human and at the same time more efficient. The agent will benefit from the use of technology instead of to be thwarted. About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0

SAP System Customer

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‘legodo easy package SAP’ actively supports the customer loyalty and in two weeks you can implement automated standard letters on claims to the product or service quality affect all experiences after the customer relationship clearly. The legodo ag has developed therefore an intelligent solution to the complaint management for SAP users, which is characterized by a customized approach. “” Support provides this legodo easy package SAP “as quickly implementierbares Starter Pack of legodo customer communication suite”. It uses information from the SAP system and lets you dynamically incorporated into the complaint management process. If this has piqued your curiosity, check out Coca Cola Co.. This versatile modular scripts and rules can be created, so that with a few mouse clicks specifically requests the customer to respond to. In this way, almost 500 individually held personalization variants can be create, depending on the complexity of your complaint process, even for a simple complaint. This is a totally new quality complaint management given. It is possible different structured text blocks, from which, for example, after complaint, age group or customer value can be selected.

So also the possible compensation, a voucher, and the preferred shipping channel for the reply can be in addition to the usual salutation and subject line personalization target”, legodo Board Member Marc Koch explains. Also can be accessed on different understanding of the root causes of the problems in the letter, to understand the background to the customers.” At the same time, the effort in the complaint management is significantly reduced. Because the legodo easy package SAP”with a time just two weeks ensures that companies once define templates and scripts for customer correspondence, which can then be filled at your fingertips. Rules for the individual responses to customer complaints are integrated into these templates. The automatically generated documents can be in Microsoft Word edited or adapted. Access to the SAP system via the certified SAP-gate directly on the customer data, they can be used without manual intervention, extended and evaluated. Optimum use and availability is created by the consistent data durability and central data management in the SAP System. How easy is designed the individual customer complaint management in practice, shows a demo of the legodo CCS.

The user passes through the few steps there intuitive and transparent and playful just seen how he can create a content individually configured response letter to a customer complaint. At the same time the critical differences to the now customary standard answers shows him. Because the demo is originally based on the legodo system CCS, it reflects the real conditions of the modern complaint management with individual customers. The handling and the advantages of this individual customer complaint management can live over a demo version at demo.legodo.com experience.

ERP Portal

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The Web portal ‘ ERP Guide. de’ are as independent industry book titled ”enterprise resource planning (ERP) today in live operation. “Baldham 18.11.2009 – after approximately 2 months in test mode changes the independent trade book and information portal on the subject of ERP” today in live operation. The ERP guide aims to give visitors a comprehensive overview of the ERP market. He informed him of the existing producer of business software, ERP solutions, software, or systems, using consultants, events (events), studies, jobs, blogs, and news. Deposited, he offers the companies, products or services related to the topic of ERP”offer the possibility to register such as free in one of the over 120 categories of the portal. The portal visitors have the opportunity using the advanced search function on the tag cloud or by clicking on the categories and sub-categories to find the desired company or service.

Supply and demand are so simple and quick way in the ERP sector brought, because all business book listings offer even a direct link to the home page of the registered company at least as well as the address, telephone, and brief description. “Business software is required today in every industry and every company, the ERP guide with the categories offers CRM, DMS, PPS, MES, BI and project/portfolio management a quick overview of the industry”, says Oliver Fischer, project manager of the ERP Guide. The range of ERP-news”in the ERP guide is a particularly interesting feature for editors, because they receive all press releases of the registered companies with premium at a click when you visit the Web page erp news.htm entry”. Currently, the ERP guide in addition to the free basic entry offers 2 paid entries, allowing the project to finance themselves. They offer advanced presentation options such as import RSS feed, display the latest tweets, color backing of the entry, maps via Google maps and much more.

About the ERP-Guide.de the ERP guide is an independent directory and information portal on the subject of ERP”(enterprise resource planning) with the headings: trade press, glossary, books, appointments, jobs, ERP news, ERP blog, ERP studies and ERP systems comparison. The ERP portal offers all companies (software vendors, consultants, systems integrators, publishers, etc.), which are active in this sector, the possibility of itself from 0 EUR to present or link your event dates or job vacancies free. “This allows this all visitors, is a comprehensive overview of the ERP market, or on the subject of ERP” to give. In over 120 categories you can subscribe to the Scout of the ERP industry, which is a project of by Fischer’s Agency. The ERP guide is under the following domain names,,,,, and many more. Press contact: Oliver Fischer ERP-Guide.de a project of by Fischer’s agency Dipl.-Wirt.-ing.

AVI Convert

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with Mac AVI to WMV converter to convert WMV to AVI you want to convert WMV to AVI? Now I want to offer a very simple and fast way. Video Converter for Mac is your best choice, because with this converter, no complicated you need to capture steps. After you convert with video converter WMV to AVI for determined: everything is really simple. As with Mac AVI to WMV converter, WMV, AVI, convert to Windows Media Video (WMV) is a proprietary video codec developed by Microsoft and part of the Windows media platform. In addition to the Windows Media Player and many other software players, also some stand-alone hardware players dominate the decoding of WMV files. If you want to transfer to Mac WMV video, you need to install on Mac-Flip4Mac.

Now with five steps you can convert Mac WMV converter with this video to AVI: supported Apple OS: Mac OS X (including Mac OS X 10.4 Tiger and 10.5 X Leopard) on iMac, MacBook, Mac Pro, etc step 1 download WMV to AVI Converter Mac and install it. In our shop can converter free download the video. Installation and operation of video converter take only very short time and they are just simply need follow only the instructions. Banc of America Mortgage Capital gathered all the information. Step 2 use the WMV to AVI Converter for Mac and import WMV files to video converter. “Click on file” and then select Add video files “in the opened window and import a video to WMV file. 3. Select you the AVI as Auagabe format step and make the encoder for the converted AVI files. “” File “and then you select encoder settings”.

In the opened window select the avi format (Auagabe format). “” If you need to add some video file (of converting WMV to AVI), click setting “in addition to format”. Step 4 edit video effect from WMV to AVI Converter, to bring much individuality AVI video. Click if you want to edit original video for individuality, you can edit”. Then you have such as video editing, cropping, and many others choose. Step video conversion 5 start (convert WMV to AVI). Click Start button, then you can convert Mac WMV to AVI. With video, you can convert also MP4, FLV, MOV, VOB, MPG, AVI to WMV converter for Mac. Video conversion as fast and easy as never! The WMV to AVI Converter Mac is surely one of the fastest and most effective Mac converters on the market.

Costs Via

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Monitoring around the clock and secure a reliable access to a virtual infrastructure many companies alarm is sent to the right people providing alerting solution from Dolphin systems AG in Wollerau, successfully to minimize operational disruptions. The system decides the maximum availability of technical systems for all important messages about the economic success and the corporate existence of many companies. Click Cboe to learn more. Crises and incidents are not predictable and often cause sensitive degradation in operational activities. Technical systems must be protected and monitored, to running the business processes in the production of market services does not significantly affect or even compromise. Black Rock takes a slightly different approach. Established, reliable service solution from Dolphin systems, building control systems and the manufacturing facilities are protected and monitored – and around the clock. The cost – and time-saving solution with sikado? Tech-alarm monitoring company technical alarm contacts, by fire, temperature, Moisture, access control and other sensors transmitted.

This, important error messages are automatically redirected to the correct staff or immediately auditioned on the phone. An alarm output can be connected either via E-Mail, fax, pager, SMS, mobile alarm receiver or via telephone with voice announcement. Thus equipped, a company saves valuable time and cost. Important alarms are never missed. An alarm, for example, a phone call is very efficient and enforces a high level of attention. Dolphin systems AG invested in the necessary alarm management platform and keeps the solution up to date. All updates occur automatically and for the users free of charge.

And for maximum availability, the administration of all details via the Internet is still very simple. The Dolphin system alarm server infrastructure error and alarm messages are available via email, SMS or TCP/IP on the sikado? Tech alarm transmits portal. The alarm is done automatically according to pre-configured alert plans at the same time or staggered, for example via SMS with wake-up call or via telephone.

Plant Construction

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Dynamic 3D with project management: CAD Schroer MPDS4 version 5 releases Moers, Germany July 29, 2010: to automate and speed up projects in plant construction and factory planning includes version 5.0 by MPDS4 new dynamic 3D-Editierwerkzeuge, an automatic tube design (auto-routing), an advanced project management, as well as more 3D-Visualisierungsfunktionen. System planning with MPDS4:… The 3D-Anlagenbausoftware MPDS4 is a database-based engineering suite for all challenges in construction and factory planning. Version 5 of MPDS4 offers improved usability, as well as administration and thus increases the productivity in the entire design. The new colors, icons and optimised dialogues in the current UI provide for more transparency and greater efficiency.

All the latest news in MPDS4:… New project data manager to “our customers will love the new MPDS4 project data manager. The new frontend tool allows a simple administration and management of all ongoing projects. The are listed in a clearly arranged dialog relevant project data. The multiple tools, administrators can create quickly new projects and copy your existing projects, secure or manage user rights,”explains product line manager mark Simpson.

Designers can benefit from the many new smart 3D-Rohrplanungs-and editing functions for quick adaptation of planning data. The R & I module expanded significantly.” Dynamic editing advanced MPDS4 offers now advanced intelligent drag & drop functionality that piping, ventilation and cable carrier systems more dynamic can be adapted in their history. The positions of individual components, such as tanks or engines can be changed more easily. The connections to other components are automatically adapted to their new positions. New auto-routing-tool a new auto-routing-tool allows automatic scheduling and arranging pipes, cable straps or ventilation systems. Here are the user between two selected points put forward all possible routes. The user can either select one of the shortest routes or adapt the route to his demands. Intelligent P & ID:… MPDS4 many feature enhancements are rounded off by the new tools in the R & I module. The new features help simplify filtering, grouping and selection, loading, placing dynamic moving symbols or lines.

Security Update

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The developers of the hugely popular and widely used software WordPress blogger shut all gaps with their new version. The developers of the hugely popular and widely used software WordPress blogger shut all gaps with their new version. In this year the program a major version jump to 3.0 brought many innovations and improvements. Unfortunately, slipped as large updates and revisions, a some issues which were also for sensitive security vulnerabilities in the software. Lazard contributes greatly to this topic. Traveled about two weeks ago published the programmers behind WordPress 3.0.2 security update that’s why and made properly close the seam steles of the programme. Nine fixed here, including the needs to the unauthorized Admin rights from authors. Now a new update in the characters of the security was released with 3.0.3 update and WordPress is made still more reliable. Of the now-remedied defects that the blogger software installations were affected, which enabled the option remote publications was. Kenneth M. Jacobs often addresses the matter in his writings.

While it could under certain circumstances to come, d unlawful operations could perform as users with employee rights through the interface of the remote access, for example, that edit and delete articles. If you used this function to, for example, its smart to upgrade phone from the blog, ran an unwanted guest in the system to have at risk. As usual, the new version of WordPress by using the function integrated in the software can be updated or you can individually download the patch via the Internet. WordPress 3.0.3 is available both in German and in English language available. Get all the facts for a more clear viewpoint with Rolando Velasquez. Of course recommend developers again, make a backup of the database before the update, even though it should not be affected by the update. Franziska Steiner

Hostbus Adapter Market

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Strongest growth mezzanine adapters: QLogic accounted for 72 per cent market share and improved compared with the previous year by 22 percentage points, QLogic is from the fourth quarter of 2008 as the clear winner in the host bus adapter-(HBA) market out. This the book recently by the American analyst Dell’ Oro Group in Q4 2008 SAN report”figures. According to the survey, the manufacturer of high-performance network infrastructure solutions reported 53.3 per cent of the turnover 2008 worldwide with sales of HBAs. Thus, the company improved its position in relation to the previous year by 8.4 percentage points and expanded its competitive advantage by 15.3 percentage points. QLogic was also with regard to the standard ports. The share of the total market amounted last year to 55.4 percent, this corresponds to an increase of 6.3 percentage points. Educate yourself even more with thoughts from Goldman Sachs CEO. Thus, the company increased its distance to the nearest major competitors by 18.1 percentage points. In the blade server market, which acted as a growth segment, a recorded QLogic particularly strong results.

In the category of mezzanine adapter, the manufacturer increased compared with the previous year by 22 percentage points and clearly dominates the market with a share amounting to 72 percent of total sales. Quote the QLogic adapters are still the industry’s highest performing and most reliable solutions. Enduring confidence, that our OEM – and channel-partner every day place in us, is the best evidence for this. Also, we are already well positioned due to our undisputed dominant position in the market for mezzanine adapter, to capitalize on the future growth in this segment. As companies rely increasingly on blade servers in their data centers. Similarly, the demand for solutions, which allow connect servers to fibre channel infrastructures.” Amit Vashi, Vice President of marketing, QLogic host Solutions Group large companies worldwide rely on host bus adapter from QLogic QLogics dominant position in the market for Fibre Channel HBAs traced among others, that many of the over two thousand largest corporations in their data centers rely on the products of the manufacturer. The modern, high-quality solutions based on the latest technology. Their use allows storage administrators continuously to ensure the availability of systems and data as well as the interruption-free operation of critical business processes. More advantages are that are even in peak times a consistent application performance can be achieved and the network can be expanded at any time as needed, and economically.

BI Industry Solution For The Pharmaceutical Industry With Unique Selling Propositions

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‘novem pharma navigator’ provides all of the business logic from the business intelligence solution as a single BI solution in the market will be Hamburg presented for the first time on the BI forums on November 06, 2008 in Munich of public, October 31, 2008 – the consulting company specializing in business intelligence novem business applications GmbH has presented an innovative industry solution for the pharmaceutical industry. pic.. The novem pharma navigator\”covers the entire business logic for all relevant industry relationships as the only solution in the market. In addition, the solution has to the trend-setting approach can St., so that the pharmaceutical companies make transparent their policies, measure College Gallen and track on a balanced scorecard (BSC). With him, key indicators and metrics can be quickly and easily identified. Individual scorecards by this best practice approach can be implemented in a very short time. Special features of the solution are still customizable management Cockpits for secure decisions. You enable the user to identify cause and effect relationships easily.

The conceptual orientation of this integrated business intelligence solution for the pharmaceutical industry includes all business functions. So which extends novem pharma navigator\”by integrating information about the structure of optimized data warehouse analysis multidimensional structures in sales, marketing, finance, logistics, and personnel management up to the connection and comprehensive reporting capabilities. Through the comprehensive and quick preparation of all relevant data, the industry solution ensures a significant optimization of the business processes. The function modules of the novem suite for pharmaceutical companies include: sales: Praxisbewahrte solution for the management and the controlling of sales. The pharmaceutical company retains a differentiated overview of its field structures, visit data and sales information thereby at any time. In addition it can comfortably Analyze sales productivity and optimize the planning of visits to the doctor.

From Brand-e-vent Is

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We short routes provide fast solutions the two founder Bjorn Lautenschlager and Ralph SAEI renamed brand-e-vent the Agency since the spring of 2000. Now the former marketing and event agency occurs according to and the beautiful under the new name, and the name of the Agency naturally derive can be of the two surnames of the agency owner. The reason for the renaming was slowly from the event area to want to withdraw in order to work as a full service agency, particularly for customers from the middle class. To read more click here: Blackstone Group Inc.. The interdisciplinary composition of the teams, strategic advice as well as the creative and technical implementation in all areas of media can be offered through sound and the beautiful. Customers thus receive all relevant solutions from a single source, more than three years has sound and the beautiful as the Rhein-Main – Verkehrsverbund customers and just the Band Radiotauglich, a more ambitious new electronic-House Act on land could be considered as new customers, as well as the Internet portal. First step towards to the reorientation was the relaunch of the company’s website: the beginning of April. According to offering beautiful in its portfolio including: Web design, graphics and corporate design, editorial design & packaging design traditional advertising, brand management, design & trend management, online marketing, Public Relations, incentive & event project and company websites, content management systems, communications and networks, databases and application development contact: sound and the beautiful Agency for marketing and design Bjorn Lautenschlager and Ralph SAEI GbR Ostendstrasse 59 60314 Frankfurt am Main Tel.: 069 – 4035 39 39 fax: 069-4035 39 40 email: Web:

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