In the previous articles analyze in detail the program, generalities, who can benefit, those who cannot get help through this program, how to calculate the modified monthly payment, the documents to be attached to the application and more. Now I want to share some details that cannot be overlooked during the process. SPECIAL recommendations prepare before you call. Prepare your financial information. Official site: Angus King . Prepare a letter explaining the reasons for their difficulty, the reasons why the requested modification be prepared for a long wait until they meet. For even more opinions, read materials from Mark Berger. When you get a representative from your lender to treat you exploit it to the fullest! Note the documents ready. Do not send original documents that you may need later, many banks do not return the documents.
Keep all documents in a single folder. Do constant monitoring of your case, when you call prepare to transfer it from a Department to another, wherever possible to speak directly with a representative in the departo of mitigation of losses. In some cases time to phone you can exceed two hours. Keep a chronological record of communication between you and the Bank. Write down the date, the name and the identification of the person with whom it was reported, the Department in which he works, the phone and extension if possible; write down all the details of the conversation; Save copy of the e-mails and letters that you receive and send. If you receive a request to send additional documents, send them within the given time, failure to so may lead to the closure of the case.
If you do not have and can not produce the documents requested, call the Bank, usually in the Charter would indicate a phone number which communicate if necessary. Preferably call the Bank to understand which is the reason why requested documents, so will be better able to send the document most suitable. Immediately open correspondence written to receive from your lender and answer all calls it receives. If you can not or do not This prepared to answer the questions asked him by phone, politely let know his interlocutor, take the name identification, phone, extension, ask which is the best time to call back you. Prepared with information and call back you! Be patient the response times of banks are currently between 90 and 180 days. Follow living in the property, this is an indispensable requirement of the modifications of the MHA. Adjust your budget. If you are denied your request, do not lose hope, please try again or try other alternatives. The worst thing you can do is not do anything!