As much wanted to differentiate the user of the consumer who made use in art. 275 of the EC n 19/1998 on the necessity of protetiva law of the user, although the existence of protetiva law of the consumer (Law n 8,078/90)? Code of Defense of the Consumer? CDC. To deal with diverse form the external customer due to absence of freedom of choice of the used service does not only have direction, therefore instead of protecting the citizen it would be admitting that the State and the city deal with to it as a mere user who must content itself with that and the form that offered to it. It does not have doubt that the introduction of the customer concept represents a change in would reengenharia x quality In the Management of Quality to the Attendance directed toward the State Public Agencies in the City of Teresina – Pi, is important and positive in the organizacional culture of the public sector. But ' ' who is the customer in the public sector? ' ' This questioning, easily equated and decided for the companies whom a vision of satisfaction of the customer to the attendance in the agency public State of the city of Teresina searchs with conformity? Pi. The feeling of approval of the customer is understood for satisfaction who only occurs when it is taken care of, at least, of the form as it waited. The related term customer and type of necessities or yearnings it do not take in account the dimensions of equity, responsibility and public good, being this insufficient concept clearly to represent the paper of the citizen. Citizenship backwards in its bulge an active and dynamic concept, one way of double hand for where they pass through right and duties. Under the citizen approach, the user of the public services starts to have rights that go much beyond those of the consumers.

Taking in account the contribution that the school can give for, the knowledge and interpretation of the reality, in the direction to form citizens, therefore soon the rising, the human being if relates with rules and values of the society where he is inserted. In the interior of the familiar group, it always has one or more people who if make responsible for the survival and the formation of its members. To the side of the family, other social institutions propagate and play a role in the moral formation and the development of attitudes. The constant presence of the medias of mass (television, radio, periodicals, magazines, propagandas of the most varied types etc.) in the public and private spaces, confer they a great power of influence and propagation of values, of behavior models. The education has active a practical aspect, of the social convivncia. In the society all educate permanently to all. As the individual does not live isolated, its education is continuous. Society without education does not exist, despite in the primitive forms it can lack the legalized education institutionalized (that it is represented there by the social rites).

For consequence no member of the absolutely ignorant community, of the opposite could not live, as in PEAR TREE explains to them, (1981): School, as institution for which it expects that the members of the society pass all, is placed in the position of being plus a social environment in the life of these individuals. Also it propagates values that can converge with that they circulate in the other social ways that the individuals frequent or the one that is displayed. With this, the best way to prevent, to diminish or to deal with the use drugs it is through the information and of the awareness. They will internalizaro so that it of these information are effective, them they must be supplied in occasions in which the pupil is receptive to hear.